Return Policy


1) I DIDN’T LIKE IT, I WANT TO RETURN IT!

You not satisfied with the product you got? If so, then follow these instructions:

Request a return by sending an e­mail to: irisfitnessonline@gmail.com, with the subject line: RETURN. You must get in contact with us after you receive the product(s) to let us know about your wish to return it. Our team will get in contact with you, authorizing you to send the product back. We should get back to you within 1-­3 business days.

Returns must be returned within 21 days after the date that the package was received. IRIS FITNESS ONLINE will not accept any returns after 21 days. Items may be returned for Store Credit only.

Returned items must be unworn and unwashed (free from any stains such as makeup, deodorant and others) with all IRIS FITNESS ONLINE and product tags attached.

Swimwear and bodysuits cannot be returned.

The shipping carrier you use to return merchandise (UPS, FedEx, USPS) is up to you, but we strongly suggest choosing the method in which you got the shipping from IRISFITNESSONLINE.COM. Also, it is recommended that you choose a carrier that provides tracking.

When returning products that you were not satisfied with, IRIS FITNESS ONLINE is not responsible for lost return packages and shipping fees.

2) DEFECTIVE ITEMS

Before anything, we apologise for the inconvenience. We will do everything to fix this problem as soon as possible. To request the return, you should follow the same instructions as the item above. Send an e­mail to: irisfitnessonline@gmail.com with the subject line: DEFECTIVE ITEM(S).

Defective items must be reported within 3 bussines days, if you do not report it we will not issue credit. If you believe you have received an incorrect merchandise, please contact us within 24 hours of receiving your package.
After you have sent the e­mail regarding the return, our team will send all the instructions on how to send the package back to us

*If you are returning because you got the wrong product(s) or believe that it was a fulfillment error in our end, please contact: irisfitnessonline@gmail.com with the subject line: FULFILLMENT ERROR. After you have sent the e­mail regarding the return, our team will send all the instructions on how to send the package back to us